Loyalty terms

1. About Roll House Rewards

Roll House Rewards is a free loyalty program run by Forging Legacies Pty Ltd (ABN 90 689 974 052), trading as Roll House Austral (“we”, “us”). By joining, you agree to these terms and our privacy policy.

The program starts when the Roll House app launches. It applies at Roll House Austral, Shop G6, 60 Warrawal Ave, Austral NSW 2179, and at any other store we list in the app as taking part.

2. Joining

• Join by downloading the Roll House app and signing in with a mobile number that can receive text messages.
• Each person can have one account. Your account is personal to you and can’t be transferred or shared.
• Please keep your details accurate, and keep your phone and sign-in codes to yourself.

3. Earning stamps

• Stamps are for banh mi only. You earn 1 stamp for each full-size banh mi you pay for, when staff scan your member code at the time of purchase.
• A banh mi you pay a discounted price for still earns a stamp.
• These don’t earn stamps: free banh mi (including rewards), complimentary or staff meals, refunded or cancelled items, and other menu items such as vermicelli bowls, rice paper rolls, drinks, sides, desserts and paid extras.
• Show your code once per purchase. Staff record how many eligible banh mi you bought, and the app works out your stamps.
• If our system is down when you visit, your purchase still goes ahead. Let us know and we can add the missing stamps once the system is back.

4. Free banh mi rewards

• Every 9 stamps earns you one Free Banh Mi reward. Any extra stamps carry over towards your next one.
• A Free Banh Mi reward covers one full-size banh mi. Paid extras are charged as normal. You don’t need to buy anything else to use it.
• You choose when to use a reward. Tell staff when you show your code, and they won’t use one unless you ask.
• You can use more than one reward in a single purchase. The reward that expires first is used first.
• If you reach 9 stamps during a purchase of several banh mi, you can use the new reward on another banh mi in that same purchase.
• A banh mi you get with a reward doesn’t earn a stamp.
• Rewards have no cash value and can’t be exchanged for cash, transferred or sold.

5. When rewards expire

• Your stamps don’t expire. They stay on your account while it’s open.
• A Free Banh Mi reward is valid for 90 days from the day it’s issued, until 11:59pm Sydney time on its expiry date. The expiry date shows in the app.
• We aim to remind you 14 days and 3 days before a reward expires. Please keep an eye on your expiry dates, because a missed reminder doesn’t extend a reward.
• Expired rewards can’t be used or restored.

6. Promotions and offers

• From time to time we may run promotions, such as Double Stamp days, bonus stamps, special offers or birthday rewards. Each one has its own conditions and validity period, shown in the app.
• Unless a promotion says otherwise, only one bonus-stamp promotion applies per purchase, and discounts can’t be combined.
• Promotions may be limited to certain members, stores, days or quantities.

7. Refunds and corrections

• If a banh mi is refunded, we remove the stamps it earned. If those stamps created a reward you haven’t used yet, that reward may be cancelled.
• If we make a mistake with your stamps or rewards, we may correct it.

8. Your member code

• Your member code is a QR code in the app. It changes every few minutes and can only be used once, so screenshots and copies won’t work.
• Only show your code for your own purchases.

9. Misuse

If we reasonably believe an account is being misused, for example through fraud, sharing, or earning stamps for purchases that weren’t made, we may cancel the stamps or rewards involved, and suspend or close the account.

10. Changes to the program

• We may change these terms, the number of stamps needed, or the rewards on offer, or end the program. We’ll give you reasonable notice in the app or on this page before a change that affects you.
• Rewards already issued keep the terms they were issued under.

11. Closing your account

You can close your account at any time. When it’s closed, any stamps and unused rewards are lost and can’t be restored, so use your rewards first. See how to delete your account.

12. Your consumer rights

Nothing in these terms excludes, restricts or changes any rights you have under the Australian Consumer Law that can’t be excluded.

13. Governing law

These terms are governed by the laws of New South Wales, Australia.

14. Contact us

Questions about Roll House Rewards? Email hello@rollhouseaustralia.com.au or ask our team in store.