Support

The Roll House app is coming soon. Once it’s out, download it, sign in with your mobile number, and add your name. You’ll be ready to earn your first stamp.

Check that you entered your mobile number correctly, then wait a minute. Codes can take a little while to arrive. If it still hasn’t come, request a new code in the app. Each code only works for a short time. If you’re still stuck, email us.

Stamps are for banh mi only. Each full-size banh mi you pay for earns 1 stamp. Vermicelli bowls, rice paper rolls, drinks, sides and extras don’t earn stamps. The full rules are in our loyalty terms.

Show your member code at the counter and tell our team you’d like to use your reward. We’ll only use a reward when you ask.

Your stamps don’t expire. A Free Banh Mi reward lasts 90 days from the day you earn it, and you’ll find the expiry date in the app.

Turn your screen brightness up and make sure the app is open, not a screenshot. The code refreshes every few minutes and only works once. If the app can’t connect, your purchase still goes ahead, and we can add your stamps later.

Please show your code before you pay, so our team can add your stamps. If you missed out, email us with the date and time of your visit and we’ll look into it.

You can update your name in the app under Account. Your birthday can only be set once in the app. If it needs correcting, or you’ve changed your mobile number, email us.

In the app, go to Account, then Communication preferences, and turn off any channel you don’t want. You can also use the unsubscribe link in any marketing email or text message. We’ll still send important messages about your account, such as sign-in codes.

See how to delete your account.